Conditions of Use
Last updated: April 13, 2016
Welcome to InmateCanteen.com. TW Vending Inc. DBA Turnkey Corrections and/or its affiliates ("InmateCanteen") provide website features and other products and services to you when you visit or shop at InmateCanteen.com, use Inmate Canteen products or services, use Inmate Canteen applications for mobile, or use software provided by Inmate Canteen in connection with any of the foregoing (collectively, "Inmate Canteen Services"). Inmate Canteen provides the Inmate Canteen Services subject to the following conditions.
By using Inmate Canteen Services, you agree to these conditions. Please read them carefully.
We offer a wide range of Inmate Canteen Services, and sometimes additional terms may apply. When you use an Inmate Canteen Service, you also will be subject to the guidelines, terms and agreements applicable to that Inmate Canteen Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.
Please review our Privacy Notice, which also governs your use of Inmate Canteen Services, to understand our practices.
When you use any Inmate Canteen Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Inmate Canteen Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Payment instructions for Visa, MasterCard, and Discover may be entered on InmateCanteen.com. Such payment instructions are subject to the Service Terms as well as the terms of service of the card issuer. InmateCanteen.com cannot accept payment instuctions for any other cards or other methods of payment at this time.
TIME FRAME FOR SUBMISSION OF PAYMENT INSTRUCTIONS
Payment instructions on InmateCanteen.com are processed immediately, and will appear on statement as InmateCanteen.com. Funds deposited at a facility for use by a third party/inmate are available immediately, and product purchased for a third party/inmate will generally be delivered within seven (7) days of the purchase. Any error in fulfillment, packaging, or delivery of product purchased for a third party/inmate must be resolved directly with Turnkey Corrections.
RECURRING PAYMENT INSTRUCTIONS
Recurring payment instructions are not available at this time.
Inmate Canteen charges a flat processing fee for each payment instruction processed by InmateCanteen.com. Inmate Canteen reserves the right to change the amount of the processing fee at any time, without notice to users. The processing fee will be displayed prior to processing the payment instructions, and the user may choose not to process the payment instructions if the fee is unsatisfactory.
All content included in or made available through any Inmate Canteen Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Inmate Canteen or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any Inmate Canteen Service is the exclusive property of Inmate Canteen and protected by U.S. and international copyright laws.
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Inmate Canteen Service are trademarks or trade dress of Inmate Canteen in the U.S. and other countries. Inmate Canteen's trademarks and trade dress may not be used in connection with any product or service that is not Inmate Canteen's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Inmate Canteen. All other trademarks not owned by Inmate Canteen that appear in any Inmate Canteen Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Inmate Canteen.
One or more patents owned by Inmate Canteen apply to the Inmate Canteen Services and to the features and services accessible via the Inmate Canteen Services. Portions of the Inmate Canteen Services operate under license of one or more patents. Click here to see a non-exhaustive list of applicable Inmate Canteen patents and applicable licensed patents.
LICENSE AND ACCESS
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, Inmate Canteen or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Inmate Canteen Services. This license does not include any resale or commercial use of any Inmate Canteen Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Inmate Canteen Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Inmate Canteen or its licensors, suppliers, publishers, rightsholders, or other content providers. No Inmate Canteen Service, nor any part of any Inmate Canteen Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Inmate Canteen. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Inmate Canteen without express written consent. You may not use any meta tags or any other "hidden text" utilizing Inmate Canteen's name or trademarks without the express written consent of Inmate Canteen. You may not misuse the Inmate Canteen Services. You may use the Inmate Canteen Services only as permitted by law. The licenses granted by Inmate Canteen terminate if you do not comply with these Conditions of Use or any Service Terms.
If you use any Inmate Canteen Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use the Inmate Canteen Services only with involvement of a parent or guardian. Inmate Canteen reserves the right to refuse service, terminate accounts, remove or edit content, or cancel instructions/orders in its sole discretion.
Inmate Canteen respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.
RISK OF LOSS
All items purchased from Inmate Canteen are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURNS AND REFUNDS
Inmate Canteen does not accept returns of physical products that you purchase for a third party/inmate. Returns may, at Inmate Canteen's discretion, be accepted for physical products you purchase for yourself if the returned product is defective. No refunds will be given for such defective product, and replacement of the defective item will be the only remedy provided. No refunds will be given for payment instructions processed.
Inmate Canteen attempts to be as accurate as possible. However, Inmate Canteen does not warrant that product descriptions or other content of any Inmate Canteen Service is accurate, complete, reliable, current, or error-free.
INMATE CANTEEN SOFTWARE TERMS
In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Inmate Canteen Services (the "Inmate Canteen Software").
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE INMATE CANTEEN SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE INMATE CANTEEN SERVICES ARE PROVIDED BY INMATE CANTEEN ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. INMATE CANTEEN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE INMATE CANTEEN SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE INMATE CANTEEN SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE INMATE CANTEEN SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, INMATE CANTEEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INMATE CANTEEN DOES NOT WARRANT THAT THE INMATE CANTEEN SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE INMATE CANTEEN SERVICES, INMATE CANTEEN'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM INMATE CANTEEN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. INMATE CANTEEN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY INMATE CANTEEN SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY INMATE CANTEEN SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By using any Inmate Canteen Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Wisconsin, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Inmate Canteen.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of Inmate Canteen Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
CUSTOMER SERVICE POLICY
Customer service is available on InmateCanteen.com via our contact page at https://secure.inmatecanteen.com/contact/Contact.aspx link. Our customer service hours of operation are Monday thru Friday, 7AM to 5PM, Central Time. We will reply to customer service requests made by email within one (1) business day.
2801 Harvey Street
Hudson, WI 54016
How to Serve a Subpoena
If you have a subpoena to serve on Inmate Canteen, please note that Inmate Canteen does not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served on InmateCanteen.com, preferably by mailing the subpoena to our main office. Please find below the address for our main office:
Attn: Legal Department – Subpoena
2801 Harvey Street
Hudson, WI 54016
Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used for retail purchases and IP address and complete time stamp.
Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please submit your complaint by U.S. Mail, by email or by phone, using the address provided below. We respond quickly to the concerns of rights owners about any alleged infringement.
If you prefer to submit a report in writing, please provide us with this information:
- A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
- A description of the copyrighted work that you claim has been infringed upon;
- A description of where the material that you claim is infringing is located on the site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Inmate Canteen's Copyright Agent for notice of claims of copyright infringement on its site can be reached as follows:
Attn: Legal Department – Copyright
2801 Harvey Street
Hudson, WI 54016
fax: (715) 386-9988
Please note that this procedure is exclusively for notifying Inmate Canteen that your copyrighted material has been infringed.
Additional Inmate Canteen Software Terms
1.Use of the Inmate Canteen Software.
You may use Inmate Canteen Software solely for purposes of enabling you to use and enjoy the Inmate Canteen Services as provided by Inmate Canteen, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Inmate Canteen Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Inmate Canteen Software or otherwise assign any rights to the Inmate Canteen Software in whole or in part. You may not use the Inmate Canteen Software for any illegal purpose. We may cease providing any Inmate Canteen Software and we may terminate your right to use any Inmate Canteen Software at any time. Your rights to use the Inmate Canteen Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Inmate Canteen Software that are specifically identified in related documentation may apply to that Inmate Canteen Software (or software incorporated with the Inmate Canteen Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Inmate Canteen Service is the property of Inmate Canteen or its software suppliers and protected by United States and international copyright laws.
2.Use of Third Party Services.
3.No Reverse Engineering.
You may not, and you will not encourage, assist or authorize any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Inmate Canteen Software, whether in whole or in part, or create any derivative works from or of the Inmate Canteen Software.
In order to keep the Inmate Canteen Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
5.Export Regulations; Government End Users.
You must comply with all export and re-export restrictions and regulations of the Department of Commerce and other United States agencies and authorities that may apply to the Inmate Canteen Software. If you are a U.S. Government end user, we are licensing the Inmate Canteen Software to you as a "Commercial Item" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the Inmate Canteen Software are the same as the rights we grant to all others under these Conditions of Use.